The Competitive Advantage: Business Etiquette

The Competitive Advantage: Business Etiquette

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Course Overview

A 1 1/2 - 2 hour or half-day interactive workshop
(See curriculum options below)

The only thing worse than training employees and having them leave, is to NOT train them, and have them STAY.
— Zig Ziglar, Author and Motivational Speaker

From backpacks to boardrooms, this workshop is designed for leadership acceleration at school, entering the workplace, job transitioning, and/or career advancement.  We offer training that transcends generations. Simply put, our training is not just for the millennials, but is value added to the Generation X, Baby Boomers, and Veteran generations. Do you feel anxious when entering a room and you don't know a single person? Do you ever wonder if you have the leadership skills that will impress? Would you hesitate in knowing who to introduce first, the CEO or the client?  Are you competent in working effectively across generations in the workplace? Do you focus more on your verbal communication than your power body language, which can undermine your authority? If you answered "yes", then this workshop is for you.

Research performed at Harvard University, Stanford Research Institute, and the Carnegie Foundation revealed that 85% of securing a job, keeping a job, and advancing in an organization is due to mastering people/interpersonal skills. Technical knowledge and education accounts for only 15% of job success. In fact, Stanford's School of Business 2013 Executive Coaching Survey revealed the worst flaw in CEOs and other leaders is their lack of self-awareness. That's where business etiquette comes in and underscores the importance of self-awareness, immediately followed by self-restraint. Business management is optimized when communication skills are refined to the highest caliber resulting in meaningful relationship-building. 

Course Highlights:

  • What do Leadership and Business Etiquette have to do with each other? Everything.
  • Principles of Professionalism: Eye Contact, Handshakes, Facial Expressions, and Nonverbal Cues
  • Power Body Language & Microexpressions
  • Words Matter: Speak with Authority
  • First Impressions Count: Greetings & Introductions
  • Business Card Protocol
  • "Netiquette" - Social Media Etiquette, Proper Email Etiquette, Smartphone Etiquette, & Texting Etiquette
  • Email Etiquette - Polished Prose and Effective Electronic Communications
  • Working a Room with a Plan
  • Networking for Results
  • Thank You Etiquette
  • Shared Workplace Etiquette
  • Workplace Respect & Consideration forHarmonious Open Configurations
  • Mastering the Selective, High-Pressure Interview 
  • The Art of Brilliant Conversation: Curious Conversations & Keen Listening Skills
  • Remembering Names Makes YOU Memorable
  • Tasteful Tipping: When to Tip, Who to Tip, and How Much to Tip
  • Executive Presence & Leadership Training
  • Customer Service Training
  • Working Effectively in a Multi-Generational Workplace
  • Interviewing Training for Selective Admissions & Merit Scholarships 
  • The Power of a Positive Work Culture
  • Telephone, Conference Call & Videoconferencing Etiquette
  • Personal Branding: Brand Yourself or Be Branded
  • The Elevator Pitch that Impresses when asked, "So, Tell Me About Yourself..."
  • Professional Image & Appearance
  • Professional Online Presence (POP!)
  • Brilliant Communication: Promoting Your Ideas Effectively and Adding Value to Others' Lives 
  • And much more

Interested in this summit? Fill out the Request Form here or contact us.